How we ship products
When your online purchase is complete, you will receive an email containing your order confirmation. Orders are usually dispatched within one business day. Unless otherwise noted, shipping on all products is free. Delivery typically occurs within five business days. Faster delivery is possible with express delivery options that can be selected during checkout.
All packages are discreet and only identify as “BP”.
We use a number of warehouse and courier partners for delivery. You can track your order via the tracking info provided.
If you do not receive a tracking link, please contact us, we will be happy to help you.
International shipping
We do not ship to destinations outside the USA at this point.
Located in Australia, New Zealand, or Canada? Visit our Australian online store instead.
Our website charges in US dollars. The actual price charged will be subject to the exchange rate of your local currency applied by the credit or debit card company. Your financial services provider may charge currency conversion and administration fees on purchases and any refunds that we provide.
Please refer to your tracking number for a delivery status on your order. If you’re still having issues, please contact us.
Warranty & returns
Our products come with a one month warranty, during which period we will replace a defective product free of charge. The warranty does not cover wear and tear, abuse, loss, or unintended use.
Please contact us with a description of the problem, a photo and your contact details. We will then follow up with further instructions or send a replacement.
For the complete details, have a read of our full terms and conditions.